CySuperStore · customer information
Contact & Support
How to reach a person, our support hours and the e-mail address a real mailbox receives.
Support hours
Monday to Friday, 9:00–17:00 Pacific Time. Saturday and Sunday are closed. Messages that arrive outside those hours are read on the next working day; we do not promise an answer within a fixed number of hours, and this page will not pretend otherwise.
The phone line
One thing about the phone line will not change when it opens: our assistant never asks for a card number, an expiry date or a security code. Payment is completed on the secure checkout page, which the assistant can send you a link to. Anyone who asks you for card details by phone or e-mail is not us.
What we can help with
- Where is my order? Open your order page from the link in the confirmation e-mail; it shows the real status and, once the carrier has issued one, the tracking number.
- Cancel an order — see Returns & Refunds. Ask as early as you can.
- Return or replace an item — the same page has the process.
- A payment that looks wrong — include the order number. We never handle card data ourselves, so we will look at the order record and, if needed, at what our payment processor recorded.
- Something on a product page looks wrong — a price, a photo or a description. Tell us and we will correct the page or pull the item.
Before you write
The Help & FAQ page answers the most common questions — shipping cost, delivery time, the returns window, cancellations and payment safety — in a few lines each. It is worth a look first, because the answer may already be there.
Escalating to a person
If you are dealing with the phone assistant when it opens, you can ask for a person at any point. Requests taken that way are filed for a member of the support team to confirm; neither the assistant nor the website cancels, refunds or changes an order on its own.
Also read: Shipping & Delivery · Returns & Refunds · Privacy Policy · Terms of Service