CySuperStore · customer information

Shipping & Delivery

How an order reaches you, what it costs today and what we do not promise.

Last reviewed September 28, 2026 · Support: support@cysuperstore.com

What checkout charges you today. These shops add no shipping charge and no tax at this stage: the amount you pay is the item subtotal shown on the order summary before you reach the payment page. That is exactly the amount handed to our payment processor. If a shipping charge is ever introduced, it will be displayed on the checkout summary before payment — never discovered afterwards.

Where your order comes from

CySuperStore is a marketplace. The ten shops on this network are operated by one operator, and the stock is held in our supplier partners' own warehouses rather than in a CySuperStore warehouse. When your payment is confirmed, the order is passed to the partner that holds the item, and it is packed and dispatched from that warehouse.

This is why a single order can arrive in more than one parcel, and why the dispatch point on the packing note may not be in the same country as you.

Delivery time

We do not publish a promised delivery date, and this page will not invent one: the transit time depends on which warehouse fulfils the item, the destination and the carrier's own schedule. What we can tell you is what the order page knows — whether the parcel has left the warehouse, and the tracking number once the carrier has issued one.

Tracking

When the supplier gives us a tracking number, it is attached to your order and shown on the order page you opened after checkout, together with a link to the carrier's own tracking page. Until a tracking number exists, the order page says so plainly instead of showing a placeholder.

Addresses we can reach

We dispatch to the delivery address you enter at checkout. Some items cannot be shipped to every destination — if the partner cannot ship to yours, the order is stopped before dispatch and you are told, with the amount refunded in full to the original payment method. We will never quietly substitute a different item.

What our support line states today

Pending legal review. Our phone support currently answers with these two figures, and this page repeats them for consistency rather than as a binding promise: standard delivery in 5–9 business days, and expedited delivery in 2–4 business days. Expedited delivery is not offered at checkout today — standard shipping is the only method the checkout can produce — so no customer is charged for a service we cannot currently perform. The wording above will be replaced with the operator's approved policy text once it is signed off, and the support line's script will be updated from the same wording.

If something goes wrong

A parcel that has not moved for a long time: write to support@cysuperstore.com with the order number and we will chase the carrier.
A parcel that arrives damaged or is not what you ordered: see Returns & Refunds.
An order you want to stop before it ships: see Returns & Refunds — cancellations are handled there.

Also read: Returns & Refunds · Privacy Policy · Terms of Service · Contact & Support