CySuperStore · customer information

Returns & Refunds

How to start a return, what we can accept and when a refund is issued.

Last reviewed September 28, 2026 · Support: support@cysuperstore.com

How to start a return or a cancellation. Write to support@cysuperstore.com with your order number, or — once the support line is published — ask by phone. A request made by phone is filed for a person to confirm: neither the phone assistant nor this website cancels an order instantly.

Cancelling an order

An order can be cancelled while it has not yet been handed to the carrier. Ask as early as you can: the supplier is told to stop the shipment only after a person has confirmed your request. Once a parcel is with the carrier it can no longer be cancelled, and it has to be returned instead, using the process below.

Returning an item

Tell us the order number and what is wrong. We will answer with the return address and the instructions for that specific item, because the return goes to the warehouse that shipped it.

What we can accept

The policy our support line states today — repeated here for consistency and marked as pending legal review — is:

Pending legal review.

Returns are accepted within 30 days of delivery, for items that are unused and in their original packaging.
Items that arrive damaged or defective are replaced at no cost to you; for those, support issues a prepaid return label.
Refunds are issued to the original payment method, within 5 business days of the returned item being received.

These are the figures the operator intends to operate and the ones the phone assistant quotes. They are not yet a signed legal policy, so if a return falls outside them, ask anyway — a person reads every request.

Items we cannot take back

We do not accept a return of an item that has been used, that is missing parts, or that was damaged after delivery. For hygiene reasons, and for the same reason a shop would refuse, opened personal-care and intimate items cannot be returned unless they arrived defective.

How the refund reaches you

Payments are processed by our payment provider, and a refund is issued back through it to the card or account you paid with. We never see or store your card number — see the Privacy Policy — so a refund can only go back the way it came. Your bank's own posting time is outside our control.

Wrong or missing item

If the parcel contains a different item from the one on your order, or an item is missing from a multi-item order, write to support@cysuperstore.com with the order number and a photograph of what arrived. We will correct it at our cost.

Also read: Shipping & Delivery · Help & FAQ · Contact & Support