Privacy Policy

What we collect, and why

An account, if you create one

Your e-mail address and a password. The password is stored only as a one-way hash — nobody, including the operator, can read it back.

Checkout details

The contact name, e-mail, phone number and delivery address you type at checkout. They are stored on the order so the item can be shipped and so support can find your order later.

Your cart

The cart lives in your browser's session cookie so it survives a page reload. On this network the cookie is shared between the marketplace and the ten shops, which is why one cart follows you from shop to shop.

Which pages were visited

We count visits to our own pages in our own server log — event names, product and order identifiers, quantities and amounts. There is no third-party analytics service, no advertising network, no tracking pixel and no external CDN on this site.

Calls to the support line

When the phone line opens, the assistant announces itself and asks for your explicit consent before anything is recorded, and recording is currently disabled altogether. Card numbers, CVV codes, e-mail addresses and national ID numbers are redacted from any transcript, and transcripts are deleted after 30 days.

What we never see

We also do not receive, store or infer anything about your health, your political views, your precise location or your contacts. There is no advertising profile of you here, because the site runs no advertising code.

Who else sees your data

• Our payment processor handles the payment and sees the payment details and the amount.
• The supplier partner that holds your item receives the name, address and phone number needed to pack and dispatch the parcel. It receives nothing else.
• Nobody else. We do not sell, rent or share personal data with advertisers or data brokers, and no data leaves our own servers for analytics purposes.

How long we keep it

• Order and payment records: kept for as long as tax and accounting rules require, and to answer support questions about the order.
• Cart contents: kept in your own browser; clearing your cookies removes them.
• Support-call transcripts: 30 days, then deleted.
• Funnel log lines: identifiers and amounts only, no personal data to expire.

Your choices

Write to support@cysuperstore.com and ask for a copy of what we hold about you, for a correction, or for deletion. We will do it, except for the order records we are legally required to keep; in that case we tell you which records and why. You can also clear your browser cookies at any time, which removes the cart and signs you out.

Children

These shops are not intended for children, and we do not knowingly collect data from a child. If you believe a child's data has reached us, write to the address above and we will remove it.

Changes to this page

If what the application collects changes, this page changes with it, and the "last reviewed" date at the top moves. There is no hidden version of this policy.

Also read: Terms of Service · Shipping & Delivery · Returns & Refunds · Contact & Support